Last Updated: 08-22-24

Dog of Bitcoin (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://shop.dogofbitcoin.com (the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

1.1. Personal Information

When you visit our Site, we may collect the following types of personal information:

• Identifiers: such as your name, email address, postal address, phone number, and IP address.
• Payment Information: such as your credit card number, billing address, and other financial data required to process your payments.
• Commercial Information: such as your purchase history and preferences.
• Internet Activity: such as your browsing history on our Site, search history, and interactions with our Site.

1.2. Non-Personal Information

We may also collect non-personal information, which does not directly identify you. This can include aggregated information about the use of our Site, such as how many users visit the Site and the pages they view.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To Process Transactions: To process payments, fulfill your orders, and deliver products to you.
• To Communicate with You: To send you updates, promotional materials, and other communications related to your account and our products.
• To Improve Our Services: To analyze how users interact with our Site, improve our website, products, and services, and develop new features.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and email marketing.
• For Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to a subpoena, court order, or government request.
• In Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Your Rights and Choices

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, and disclose about you.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. However, as stated above, we do not sell personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

To exercise any of these rights, please contact us at [email address].

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Dog of Bitcoin
• 6141 VIneland Ave
• North Hollywood, CA 91606
• Email: [email protected]

At $DOG of Bitcoin, customer satisfaction is our top priority. We stand behind the quality of our products and strive to ensure a positive experience for all our customers. Please review our refund policy below:

Eligibility for Refunds

We accept refund requests under the following conditions:

1. The product is defective, damaged, or not as described upon delivery.
2. The refund request is initiated within 30 days of receiving the product.

Non-Refundable Items

•   Items that show signs of use, wear, or damage caused by the customer.
•   Items without the original packaging or serial number intact.
•   Donations made in lieu of product delivery (if applicable).

How to Request a Refund

To request a refund, please contact us at [email protected] with the following details:
• Order number
• Reason for the refund request
• Photos of the product (if defective or damaged)

Our customer support team will review your request and respond within 5 business days.

Refund Process

If your refund is approved:
1. The refund will be processed back to your original payment method.
2. Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

Shipping Costs

•   Shipping costs are non-refundable unless the product is defective or an error occurred on our part.
•   Customers are responsible for return shipping costs unless otherwise specified.

Exchanges

We offer exchanges for defective or damaged products. If you prefer an exchange, please indicate this in your request, and we will guide you through the process.

Contact Information

If you have any questions or concerns about our refund policy, please reach out to our support team at [email protected].