At $DOG of Bitcoin, customer satisfaction is our top priority. We stand behind the quality of our products and strive to ensure a positive experience for all our customers. Please review our refund policy below:

Eligibility for Refunds

We accept refund requests under the following conditions:

1. The product is defective, damaged, or not as described upon delivery.
2. The refund request is initiated within 30 days of receiving the product.

Non-Refundable Items

•   Items that show signs of use, wear, or damage caused by the customer.
•   Items without the original packaging or serial number intact.
•   Donations made in lieu of product delivery (if applicable).

How to Request a Refund

To request a refund, please contact us at [email protected] with the following details:
• Order number
• Reason for the refund request
• Photos of the product (if defective or damaged)

Our customer support team will review your request and respond within 5 business days.

Refund Process

If your refund is approved:
1. The refund will be processed back to your original payment method.
2. Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

Shipping Costs

•   Shipping costs are non-refundable unless the product is defective or an error occurred on our part.
•   Customers are responsible for return shipping costs unless otherwise specified.

Exchanges

We offer exchanges for defective or damaged products. If you prefer an exchange, please indicate this in your request, and we will guide you through the process.

Contact Information

If you have any questions or concerns about our refund policy, please reach out to our support team at [email protected].